🩺 Membership Highlights

• 🔖 Flat 8% off on all Nepali-manufactured medicines.
• 💊 5% off on trusted Indian medicine brands.
• 🚚 Free home delivery across select locations.
• 🕑 Priority handling of orders and queries.
• 🎁 Special deals for members during health weeks & festivals.
• 💬 Direct support via WhatsApp and phone.

Upakaar Health Care – FAQs

General Questions

Q1: What is Upakaar Health Care?
Upakaar Health Care is a trusted pharmacy offering a wide range of medicines, health products, and wellness essentials at affordable prices. We are dedicated to providing quality service and a customer-first experience.

Q2: How do I place an order?
You can easily place an order through our website or by calling our customer service. Simply search for your required medicine or health product, add it to your cart, and proceed with the checkout.

Q3: Do you sell both Nepali and Indian medicines?
Yes, we provide both Nepali-made medicines with an 8% discount and Indian medicines with a 5% discount.

 

Upakaar Plus Membership

Q4: What is the Upakaar Plus Membership?
The Upakaar Plus Membership is a premium plan that offers exclusive discounts on Nepali and Indian medicines, free delivery, and priority customer service.

Q5: What are the benefits of Upakaar Plus Membership?

• 8% off on Nepali medicines
• 5% off on Indian medicines
• Free home delivery
• Priority support
• Exclusive offers and member-only promotions

Q6: How do I become a Plus Member?
You can sign up for the Plus Membership directly on our website or by contacting our customer service team. A small annual fee applies.

 

Delivery Information

Q7: What are your delivery hours?
We deliver from 7:00 AM to 7:00 PM every day. Orders placed outside of these hours will be processed and delivered on the next working day.

Q8: Is delivery free for all customers?
Delivery is free for Upakaar Plus Members. For standard customers, there may be a small delivery fee depending on your location.

Q9: How long does delivery take?
Delivery times may vary, but most orders will be delivered within a few hours during our delivery window of 7 AM to 7 PM. You will receive a confirmation call or message when your order is on its way.

Q10: Can I schedule a specific delivery time?
Currently, we deliver during the hours of 7 AM to 7 PM and cannot accommodate specific delivery time requests. However, we will notify you once your order is on the way.

Q11: Do you deliver to all areas?
We offer delivery within specific zones. Please contact us to confirm if we deliver to your location.

Q12: What if I’m not home when my order arrives?
If you’re unavailable, our delivery team will try again. If we can’t reach you, the order will be rescheduled for delivery on the next working day.

 

Payment and Orders

Q13: What payment methods do you accept?
We accept payments through cash on delivery (COD), bank transfer, and online payment via debit/credit cards and mobile wallets.

Q14: Can I modify or cancel my order?
Once an order is placed, it can only be modified or canceled within the first 15 minutes. Please contact our support team immediately for any changes.

 

Product Information

Q15: Are the medicines genuine and authorized?
Yes, all the medicines we sell are sourced directly from authorized distributors and manufacturers. We ensure that our products are 100% authentic and safe to use.

Q16: Can I get a prescription from Upakaar Health Care?
We do not provide prescriptions but can help you with over-the-counter products. Please consult a healthcare professional for prescription medicines.